Thorough intake. An interview with probing questions a lawyer would ask, not just a ‘note taker’. We structure the intake questions and process in a way that requires the claimant to provide detailed answers ensuring legitimacy of their story.
Script Development. If you provide us with your qualifying criteria, we will write a time optimized script that includes the right balance of open-ended questions to ensure a truly qualified claimant, but not so much that the caller loses interest.
No commission to agents for signed retainers. Our pay structure does not include any commission upon signing in order to ensure agents have no incentives to push unqualified claimants through.
Duration Call Specialists. If you’re paying for leads based on a duration, we can help. We have extensive experience in time-optimized intakes that disqualify the vast majority of unqualified callers within the time limit.
We eat our own dogfood. You’ll be getting the same agents, and training, and management we use to generate our own cases for clients. We know the level of quality and attention to detail that are needed in this industry.
Mass torts are all we do. No other verticals, not even other types of legal leads.
Included checks:
- ID verification (Beenverified or Transunion)
- TCPA serial litigator database check
- Full digital medical records pull – add-on service
- Anti-fraud affidavit signed & verbally acknowledged
Highly trained agents. All agents are continuously trained to understand and keep up with complex and changing mass tort qualifications to screen out unqualified claimants.
Anti-fraud training. Agents are trained to catch fraud and are not compensated or incentivized to push borderline cases through.
Managers are always on call. Managers are an active part of our call escalation process for complex cases & difficult claimants.
We’re extremely nice and polite. Compare us to some of the competition. 🙂
All American agents. Your team will be all Americans.
New agent training. All new agents get extensive training before they’re exposed to the public.
Comprehensive follow up process. We continually follow up to collect any needed documents or information.
Contact Rate Optimization. We have several features that improve your ability to reach claimants. In addition to having claimants save all relevant numbers in their phone’s address book so your firm’s calls aren’t screened out, we give them what to expect next steps both verbally and in writing to set clear expectations. For any follow-ups, we find out the best time to be reached and acquire alternative contacts. We can also help with recontact/transferring after signing if need be.
Retainers can be sent via mail & notary. For claimants who may have difficulty signing electronically, we can send a mobile notary to them. We coordinate this with the claimant and the carrier or notary to ensure an easy process. We let no qualified claimant go unrepresented.
